eCoaching for The Journal pilot: Final evaluation report

This evaluation covers five key evaluation questions (KEQs) on a year-long implementation of a telehealth peer support model to coach people through the National Depression Initiative’s cognitive-behavioural tool The Journal. Between May 2019 and May 2020, 249 people were supported with phone and text support which resulted in a reduction in depression symptoms. The evaluation reports on service fidelity and the benefits and issues of mixing medical and lived experience models.